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Maintenance and Service Options

Standard
Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply.

2 Star **
Provides the benefits of Standard but also covers call out charges.

3 Star ***
Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on Minder installed systems.

Service

Standard

2 Star

3 star

 

Full support telephone support from our Service Desk.

 yes

 yes

 yes

 

Engineers are available 24 hours a day, 7 days a week, 365 days a year.

 yes

 yes

 yes 

 

Eight hour response to all our emergency call outs (subject to contract).

 yes 

 yes

 yes

 

One routine inspection per year. (Two routine inspections if the alarm system has a Police response)

 yes

 yes

 yes

 

Minor system adjustments during inspection.

 yes

 yes

 yes

 

12-month warranty for additional fitted equipment.

 yes

 yes

 yes

 

Free security and fire survey.

 yes

 yes

 yes

 

Engineer call out charges included.

 yes

 yes

 yes

 

Replacement parts fitted free (failure due to normal wear and tear).

 yes

 yes

 yes

 

Firmware upgrades free on Minder installed systems.

 yes

 yes

 yes

Callout Charges : Special Notes

With 3 Star and 2 Star, engineer call out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation. Nor are charges included if the system has been damage due to fire, storm, flood or act of God. With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. Full details are available on request.

 

 

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