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NSI & UKASIt is a requirement of the Police that intruder alarms requiring their attendance are regularly serviced and maintained to reduce false alarms wasting their time. Insurance companies will also require evidence that your alarm is regularly serviced and maintained by an NSI approved company to prove theres every chance it will work properly when required. (if you don’t have it serviced they may use it as a reason not to pay out).

Alarm FitterWhat's involved in the routine service?
The average monitored intruder alarm with Police response will be serviced twice a year. The engineer will check the Control panel, detectors, Bellbox and battery supply voltages and current draws, backup batteries (to ensure a minimum 8 hour backup capacity), and walk test all the detectors (clean if required), and finally test the alarm system is signalling correctly throw to the Alarm Receiving Centre. You of course would be advised of any faults found, and be given suggestions for remedies or replacement parts as required.

Alarm FitterWhat if I get a problem between service visits?
For customers with a service contract, our engineers are available 24-hours a day and aim to be on site within 4 hours of receiving notification. Our telephone number for service will be displayed on your alarm systems keypad.

You can be assured our engineers will provide you with a speedy and efficient service for when those occasional problems arise.

Alarm FitterTo help our engineers as much as possible, they are equipped with hand held computers, which we use to forward call details, such as information on the last three visits to your system (in case it’s a recurring problem), and list of the equipment fitted. This means, if an engineer has not visited your premises before they know as much about your system as possible. These hand held computers enable the engineer to record time spent, parts used and a customer signature electronically on their units. A copy of the work carried out will be automatically sent to you by E-mail.. Being paperless, this method is more environmentally friendly.

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